People-First Mindset

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PeopleFirstMindset

FountainBlue’s April 10 When She Speaks event was on the topic of ‘A People-First Mindset’.  Our panelists represented a wide range of perspectives, roles and backgrounds, but consistently thought about, spoke to and acted on the people-first mindset in their teams, in their companies, in their lives.

Below is a compilation of best practices for putting people first, as advocated by our panelists.

Be Strategic

  • Be fact-based when making decisions, but always make decisions framed by the impact on the people.
  • Understand how everyone fits into the ecosystem, and also what motivates everyone and what success looks like. Then work together to provide the resources and support so that people will succeed.
  • Align the thinking, speaking and actions around putting people first, last and always. Do it from the top down, and also from the bottom up.
  • Provide the team with the information and resources to make informed decisions. Support them through tough changes, including the COVID-19 pandemic.

Be Empowering

  • Empower everyone to have a voice, to have influence, no matter where they are sitting at the table.
  • Focus not just on what you do, but on how the thinking, words and actions make people feel. 
  • Don’t just look at the bottom line results. Look also at how those results were delivered and the cost to the people. If the people cost is too high, the results may not be sustainable.
  • Celebrate and highlight successes. 
  • Make the opportunity to be your authentic self. Welcome others to do the same.
  • Invest in the front-line leaders who are your interface to customers and partners.
  • Practice deep listening so that you can better understand someone else and learn from them.

Choose Direct and Positive Communication

  • Err on the side of transparent, efficient communications which builds connection, trust and empathy.
  • Working with people is not always easy, but if you deliver a tough message in an unemotional way, and provide a specific way to improve, you can help them understand that you are still putting them first.

Keep Raising the Bar

  • Remember that without people, we have nothing. So rise above the ‘I’ – there is no ‘i’ in team. 
  • Move with agility to embrace new ways to show people they matter.
  • Establish guardrails to facilitate brainstorming, and encourage everyone to think outside the box and welcome new and different perspectives.
  • Know your walking point if you reach a scenario, team or company which does not value having a people first mindset.
  • Incentivize managers and leaders to grow themselves and their teams.
  • Embrace fail-fast mechanisms so that you can quickly learn from successes and mistakes.
  • Keep asking the ‘why’ questions until you deeply understand perspectives and motivations.
  • Choose to experience and do something a little bit differently.

The bottom line is that putting people first is something you think about, speak to, act on – all the time, every time. Doing this well is contagious and will spreads well to all you touch.

Notes are available online at  and bios are online at https://www.tikkl.com/fountainblue/c/people


Please join me in thanking our panelists for FountainBlue’s April 10 When She Speaks event on the topic of ‘A People-First Mindset’ and our hosts at Maxim.

  • Facilitator Linda Holroyd, CEO, FountainBlue 
  • Panelist Sharawn Connors, VP, Diversity, Equality & Inclusion, Micron
  • Panelist Rita DeStaso, Services Account Executive, Strategic Enterprise, Microsoft
  • Panelist Monica Kaldani-Nasif, Chief People Officer, Kateeva
  • Panelist Tracy Laboy, Executive Director of Human Resources, Maxim

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