Archive for January, 2022

Communicate, Connect, Engage

January 14, 2022
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FountainBlue’s January 14 Front Line Managers Online meeting on the topic of ‘Communicate, Connect, Engage’. My thanks also to our panelists for their participation: Tammy Sanders, Shobhana Viswanathan, Louise Lamb.

We were fortunate to have such practical and inspiring leaders for this week’s panel, speaking so passionately and eloquently on how to better communicate, connect and engage with your stakeholders.Our panelists shared why engagement was so important from the people, product and business perspectives. Their success stories showed how they overcame obstacles to deliver quantifiable and qualitative results for their teams and organizations. Below is a summary of their advice for how to better communicate, connect and engage:

  • Align on values and ensure that you and everyone else can consistently think, speak, and act on those values.
  • Embrace the opportunities for contemplation and reflection to see how your own view of the world could be a little more flexible, more broad.
  • Hire, retain and develop the passionate doers who will show up and follow through, and support them in adopting others-like-them on to the team.
  • Look also at what’s-not-said/done, for reading between the lines can tell you what motivates others as well as what they meant by the words they said, the actions they took.
  • Create a safe space for people to transparently and authentically share their challenges, opportunities and successes.
  • Understand the motivations of your stakeholders and ensure that you and the team are solving problems of interest for each stakeholder.
  • View the problem from a larger lens/perspective, so that you can better communicate and better connect and engage with others.
  • Speak from a bottom-line/revenue impact perspective to get sponsor and executive buy-in.
  • If ‘snow melts on the edges’ as Andy Grove would say, invite the team to understand what the product, business and customer implications are for today’s circumstances and needs and for tomorrow’s technologies and solutions. 

People have always been a company’s greatest asset, and it’s much more important now when we are all impacted by the ‘Great Resignation’. Communicating, connecting and engaging with your people helps managers and leaders at all levels to recruit, retain, and develop their people, and encourages everyone to go that extra mile to deliver value, while contributing to a positive culture.

Data Meets Healthcare

January 14, 2022

FountainBlue’s January 14 VIP Roundtable: Data Meets Healthcare

FountainBlue’s January 14 VIP Roundtable was on the topic of ‘Data Meets Healthcare’, with opening remarks by Change Healthcare. Data is the photon that’s foundational to providing value for all stakeholders, providing energy to solutions which serve all. But the question is how do we optimize the data to provide value, optimize care at minimal costs in an industry with so many stakeholders and so much regulation? 
Although digital transformation has a huge potential to impact the healthcare sector, as it has done for other sectors, the challenges are much more complex in healthcare because of the needs of disparate stakeholders, the regulations around the industry, the slim margins of hospitals and clinics, the disillusionment of patients to the point of not engaging, etc.,
Below are some thought-provoking ideas from an engaged and informed set of executives in attendance.

  • Facilitate interoperability of data between payors, providers, patients, insurers, etc., 
  • Ensure patient ownership and access to their own data, but also provide regulations to ensure the safe, secure, and ubiquitous sharing of data which also protects the privacy of patients.
  • Address the needs of empowered consumers to provide personalized value-added solutions at scale in a way which is collaborative and scalable.
  • Support hospitals and healthcare centers to leverage data for better financial management, more efficient access and improved care metrics.
  • Use data to document and support the end-to-end patient journey from coverage and benefits to payments and insurance.
  • Invite the use of longitudinal care programs to provide ongoing personalized care and also to inform the care of others with similar conditions. 
  • Democratize and expand access to care.
  • Develop and design solutions which build patient engagement, build communities of care, and in general better leverage technology and innovation to optimize care for more people.

The pandemic has accelerated adoption of existing technologies like MRNA to accelerate drug discovery and improve care, and telehealth to expand access to care. 
The Silver Tsunami is coming with a large population reaching 65+ and therefore with the increased likelihood of chronic disease, and the need for constant care, monitoring and interaction. Let’s work together to focus on ensuring a healthy population by providing better clinical, operational and financial outcomes.

Leverage technology solutions to address any friction for providing digital services, leverage data to ensure accuracy and progress of treatments, leverage hospitals and healthcare systems to support patient acquisition and adoption of digital solutions, and work together to ensure that payers own payments, insurers embrace technology and data, and regulations facilitate the adoption of digital transformation in healthcare.